Please check out these Frequently Asked Questions
for answers to most questions, we will continue to update them
with any common questions. Please click the Email support button
if additional help is needed.
Q: What's the best Palm
device to get?
A: We recommend a PDA with internal battery
and color display. The MuzicVault charges the battery so you'll
never need to worry about it again. We also highly recommend
the color models with a TFT screen, because of their superior
displays. These displays can withstand a large temperature range
so you'll never need to adjust the contrast if you leave the
PDA in your car permanently, hot or cold. TFT models do not
have a contrast control only brightness. The MuzicVault works
with low or high resolution models. Some models also have an
internal Bluetooth communication radio, which we support with
an optional Bluetooth adapter. We support a large range of Palm,
Treo, Garmin, and Sony PDA's. There are many to choose from
giving each person a personal touch or cost level.
here for a complete list.
Q: Is the communication
spec availible? Can I develop my own application?
A: Yes! Wiring and communication specifications
are now availible on the download page. We have also made availible
the PDA source code to allow developers to more esily port the
application to other OS's. We have also made availble a demo
Windows control program to control the MuzicVault with any standard
PC serial port. An independently formed software development
forum can be found HERE.
We are also offering a free MuzicVault system to any developer
that releases a stable bluetooth enabled Pocket PC version,
please contact us for more info..
Q: What makes the MuzicVault
better in a car than an "iPod" like player?
A: The MuzicVault is...
** Designed to be permanently installed for a much more professional
** Increased control includes IR remote control input, bigger/better
display, PDA touchscreen, PDA buttons and wireless Bluetooth
turns on then resumes and turns off with car ignition.
** Built in FM transmitter, allowing easy install in cars with
no access to audio inputs
(i.e. OEM CD car stereo) plus
create an instant party with other cars near you!
** Larger upgradeable removable drive for furture proofing.
** PDA users that already carry a PDA don't need to carry another
** Bluetooth option allows support to more and more devices
in the future once again for furture proofing.
** Does not have any rights management, allowing you to move
muzic around easily and freely...
** No proprietary software, Windows 2000/XP/ME will recognize
it with no software at all..
Q: What's the wireless Bluetooth range?
A: The Bluetooth range is limited by the weak
transceivers used in the PDA's. Walls and metal objects will
effect the range but a 15-50FT radius was found when using a
Tungsten T or any Palm with optional SD Bluetooth card. When
using a Palm simulator as described in next question we are
able to go more than 100FT away from the MuzicVault.
Q: Can you use a PC to control the MuzicVault?
A: You can control the MuzicVault with any PC
via serial cable or Bluetooth adapter.
is a picture of on a laptop running XP and using a Bluetooth
adapter. With the laptop we were able to go more than 100FT
away from the MuzicVault and control the muzic on any portable
Q: Can I use my old Palm?
A: Yes, we sell cables for many older PDA's.
Old PDA's that no longer can hold a charge for long are also
good to use since the MuzicVault supplies power, saving you
a repair cost. Be carefull when buying a used or "refurbished"
Q: What Palm devices do
A: We produce cables for Palm, Treo, Garmin,
and Sony PDA's. Our software should be able to run on any device
that uses the Palm OS including even some new cellphones, however
each device requires a different cable and we must focus on
the most popular models. If your device can be Bluetooth enabled
our Bluetooth adapter may work with it. If your device is not
supported stay tuned and we may have you covered soon...
Q: How much room will the Palm application
A: The application itself uses about 200K, but
the database will vary dependant on the number of files and
the number of playlists. The database will normally use about
500K per 20GB of music. Scanning the entire drive is optional
and you can create the database as you go to keep it smaller
if you like.
Q: Can I look at my personal
muzic database in the Palm without a player attached?
A: Yes, We've found it to be a convenient way
to remember what muzic you have, use it in a store when buying
new muzic or comparing a friends collection... ;-)
Q: What do I use the line inputs for?
A: They can be used to "break a line level
source you already use. So if in your car, your head unit goes
to an amp, you can unplug the lines going into the amp, plug
them into the MuzicVault and then take the outputs and feed
them back to the amp. With this configuration if the MuzicVault
is off your system is as it was, then when you turn it on the
MuzicVault will take over the audio. This allows you to have
two devices in you car with only one line input on the amp.
If you don't use them at first but do use the line outputs you
could later use them for a game system, etc...
Q: I want to listen to some audio books
and need the files in order, how can I do this?
A: There are two different ways. Simply add
the entire book directory into a playlist, then in the playlist
window move the files into the order you like. The other way
it to make sure (track number) is turned on in the MusicMatch
recorder options before you create the MP3's, or use their SuperTag
function to rename them. Then the songs will be named 01-xxx,02-xxx,etc...
Then you can use the alpha sort option on the PDA to automatically
order them properly.
Q: I want my muzic to
be in the same track order as on the original album?
A: Many MP3 players have a problem with track
ordering, some allow you to manually adjust the position of
each file, which is a pain, the MuzicVault does this for you
automatically. Just read the question above and your albums
we be in the same order as they originally were on the CD.
Q: My muzic is stored
in many formats including WMA, Ogg, Etc. How can I convert them
all to MP3 for use on the MuzicVault?
A: We've tried a few converters and best we
can tell dBpowerAMP Music Converter (dMC) is THE program to
use. Get it here http://www.dbpoweramp.com/
The program is free and easy to use. Make sure
to download the separate CODEC's you need like WMA and also
the file manager plug-in which allow a complete drive or directory
to be converted at once. Make sure to select both V1 & V2
ID3 tag creation in the setup. If you want to keep your original
muzic files as is and don't want to use any more space just
have the MuzicVault USB drive bay connected and point the new
files to be created directly on the drive cartridge, so you
create and copy at the same time.
Q: What bitrate should
I use when making MP3's?
A: 128kbps is what was originally called "CD"
quality, however this is not true at all, in fact listening
to muzic at this rate had previously caused some audiophiles
to not accept MP3. This rate is fine for most applications which
is why MP3 players usually state how much can be stored on them
at this rate, but if you want "REAL" CD quality you
should encode at 160 or 192kbps. We here at MPTRONIX all use
192kbps, at rates above this we were unable to hear a difference
after extensive examination with trained ears. Since the MuzicVault
has lots of storage space there's no reason to encode your muzic
Q: How can I make all the songs on the
entire drive be played?
A: The player will play the entire directory
you select, so if you for example play on a album, it will play
the entire album, if you play on a band directory it would play
all the albums from that band, and if you click play on MuzicVault
it will play the entire drive. The player will only play directories
that have been scanned into its database so it a good idea to
scan the drive if you want to play everything.
Q: Can I replace my old obsolete car CD
changer with the MuzicVault?
A: Yes, obviously you can use the built in FM
transmitter and keep the changer as is or use a auxiliary input
converter, car input adapter. Several manufactures produce adapters
to replace your old CD changer, normally called an AUX adapter.
Check these sites to buy one.
Q: Why does the MuzicVault require both
battery and switched 12V(ignition) inputs for power?
A: All in-dash car stereos require both to keep
time, settings, etc... When the switched 12V(ignition) line
goes away, the MuzicVault will automatically shut itself down
and remembers what song it was playing. It properly shuts down
the hard drive for longer life. It also remembers if it was
previously shut off manually, so if you manually turn it off,
it won't turn back on unless you manually turn it back on. When
you start the car it will wake up the MuzicVault which in turn
wakes up the PDA,then starts the music where you left off. We
do offer a cig power cable, but you'll need to turn off the
Q: Can I replace the hard drive myself?
A: The MuzicVault does not support 3.5inch drives
which are not able to survive in a car with any margin of safety,
also the MuzicVault was not designed to power these power hungry
drives. Our 2.5inch drives are suspended in shock absorbing
foam and have special software installed for even better ruggedness
ensuring a long life.